Thursday, May 22, 2008

May 2008 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

IMPORTANT NOTE: Phone support will be closed on Monday May 26th in observance of the Memorial Day holiday. Chat and e-mail support will still be available on May 26th.


It is May! Wow, seems like we were just in January yesterday. Hopefully all of you are doing fantastic on your websites. Last month we learned about Inbound Links. This month we will broaden our horizons by learning about Social Networking.

Social Networking via Blogs
Promoting anything online boils down to one thing: getting links. You submit articles to either A) get quality inbound links, or B) get your link in front of your (human) target market. You exchange links for the same reason - for traffic and search engine benefits. You pay for advertising so that you can put your links in front of people who are searching for products/information you offer on your site.

But with a blog, it comes much easier - and for the most part, naturally. You’ll find that you get a large number of unsolicited natural links, and that those links will be posted in places that get seen by a large number of potential visitors and readers.

Why is this? The blogosphere is made up of information hubs, grouped by topic and style by both individual readers and authority sites, which creates a natural breeding ground for super-networking between information publishers.

This group, as a whole, links very freely to sources that relate to their own - or, simply put, to ‘bloggers that they like’. In the end this creates an entire network of related information for each niche, and even micro-niche, within the blogosphere.

Don’t set out to be “The Lone Blogger”!

Previous teachings may have left you thinking that “linking out” is a bad thing. You may leak “Page Rank”. Or worse, lose your visitors by sending them to someone else’s link. But when it comes to blogging, you will actually increase your readership dramatically by getting involved… and by linking out freely.

Here are 7 ways that you can get involved:

1)
First and foremost, if you are currently using Blogger.com – you may want to try using a WordPress blog on your own domain. There are other solutions out there (such as type pad, for example), but you’ll find WordPress super easy to use and an endless source of help and information on it across the web. This is important, because WordPress has TONS of ‘perks’ to blogging that you won’t find elsewhere.

2) Second and equally important, if you have a “splog” (a “spam blog”), it’s time to trade that in and start publishing quality content. In order to truly do well with a blog long-term, you need to post useful information on a particular topic on a frequent basis.

3) Having your personal style shine through in your posts is a big plus. Even if you’re quirky, because your readers love ‘real’ and that’s why they’ll keep coming back. The winning combination in your actual writing is: Quality Content + Personal Style. You might be funny, geeky, outrageous, dry - whatever. But this tends to be a big ‘attraction factor’ with blogs.

4) Make use of your Blogroll and link out to related blogs, or blogs that you frequent yourself. Wordpress has a feature that will automatically alert the bloggers that you link to, and most of them will check out your site - and add you to their blogroll if they like what they see.

5) Include Tags in each of your posts. Try using the plug-in here: http://www.broobles.com/scripts/simpletags/, which allows you to include tags at the end of each individual post. This is VERY easy to do - not as complicated as it sounds. Simply put the code at the bottom of each of your posts with relevant words that pertain to that post.

Once you publish your post, check out the hyperlinked tags at the bottom. Click on each one and you will see a listing at Technorati of posts on other blogs that are also tagged for that particular word. Check those out, and if they are interesting and related… leave a comment! When you are given the option to put in your URL, link back to your individual blog post on the same topic (not your “home page”).

6) Frequent blogs that you like, or that are on similar topics as your own, by subscribing to them through a feed reader. Check ‘your favorites’ no less than once a week, and post comments on any interesting new posts you find there. You can find active, popular blogs on just about any topic in some of the major blog directories.

7) When you find posts of particular interest (while going through the steps above), mention them in your own blog posts. In WordPress, when you link out to an individual blog post on another blog, it shows up in the comments section of that post as a “trackback”. It’s automatic, and it’s that simple: you link to a post and an excerpt from YOUR post shows up in their comments.

When their regular visitors and new readers are finished reading the article, they will notice your excerpt and link at the bottom. Many of those readers will click through to see your comments on this post, or to continue their research of the topic. It’s a great “traffic sharing” method - highly encouraged in the blogosphere!

As you get more involved, and become ‘known’ in your particular niche, you will find that others link as freely to you as you are linking out… which improves your overall exposure, your readership, and your search engine rankings.

What kind of results can you expect?
Try tracking your results. The goal is to see the number of unique visitors and an increase to the number of inbound links showing up daily!


iMergent Inc., parent company of StoresOnline, launched our mortgage and financial services division November 17, 2007 under a Federal Bank Charter Home Savings of America. This new division will continue the tradition of outstanding customer service and innovation that you have come to depend on from StoresOnline. The timing is great as fixed rates are near historic lows-15 Year fixed rate is available today of 5.125%!! iMergent Financial Services is currently able to provide residential and commercial real estate lending, credit enhancement services, and equipment leasing. Make sure to check out future additions of the newsletter for more details on each of these exciting new services.

Product Spotlight: Prime rate is now 5.0% and just recently we have seen a rally in Mortgage Bonds. What does this mean? 30 year mortgage rates have dipped down again. Currently a 30% fixed mortgage is available at 5.625%--Don't hesitate to call us for a FREE, NO OBLIGATION RATE QUOTE. We also offer FHA financing which enables customers to refinance for cashout to 95% of the homes value.

Our financial specialists are standing by to help you with any of your financial needs.
Call: 866.918.8866 OR Email:
contact@imergentfinancialservices.com


We are happy to announce that you can now get your logo designed directly through us. We are pleased to offer this new service to you in addition to our websites.

We want to help you attract the right customers for your business. First and foremost, your logo should look great and serve a functional purpose. A quality logo design should be distinctive, polished and memorable.

Average Competitor's Basic Package: $300 - $600

StoresOnline Logos Basic Package: $185

Our designers are some of the industry's best! Giving you a quality logo is the most important thing to us. We will provide you with a variety of fresh, unique logo concepts, customized specifically for your business needs, while communicating with you throughout the process.

Example Logos: Let our work speak for itself. Below are some actual logos created by StoresOnline Logo



New StoresOnline Pro Features

Product Export: "Delete" and "Product URL" are new columns being added to the Product Export in pro for Tab and Excel formats.

The delete column will allow for a mass product delete. The Product URL column is the "Example URL" found in the product edit screen of the builder providing the full web path to the product.

Essence and Zepher Color Scheme: Essence and Zephyr both had their site elements color based on the primary color, when they should have been based on Link or Navigation. We have changed the color that the site elements are based on. In Essence they will be based on Link color and in Zephyr, the Navigation color.

Page Element: A new page element, Recently Viewed Products, has been added to Pro. The new element displays a list of products recently viewed by a site visitor. "Recently viewed" can be found under the Navigation group of elements to add to a page.

New Design: Cologne is now available. Please make sure that you check it out.

Avail: We have added an explicit column for sorting by first name and last name and added the labels back into the person edit screen.

New feature in the Store Builder: If you get an error at the top of the page and it is related to a field not being filled in or the data being invalid, the corresponding field will be highlighted and if you put your mouse over the highlighted field, it will give you the details of the error.

For example, if you add a Standard Product and instead of filling in the SKU and Product Name fields you hit the "Done" button, you will get 2 errors: "SKU is Required" and "Product Name is required". The SKU and Product Name fields will be highlighted. If you put your mouse of the highlighted field, it will show you the error for that field.




Introducing the Avail 24/7 Communication System from StoresOnline. Make Your Small Business Look, Sound, and Feel Like a Big Business! Get your own Toll Free Number now by calling customer support at 801-434-8582. Manage your account online and view your voicemail, email and faxes in one location. Talk to your customer support representative today!.

Featured Testimonial

"[My manager] just told me I was done...It devastated me. It turned me off on the corporate world and everything else. But now they're supplying my products...I think in the grand scheme of things, I think them letting me go was the best thing that ever happened to me."

Jerry Lillie
www.tanks-to-pans.com
www.yourautocoolingsource.com
Click Here to read Jerry's story >>

Our customer service and programming departments are committed to providing the best possible service to our merchants by listening and responding to their needs. If you have any questions, comments, or suggestions for our customer service department, you may visit us at www.myquickresponse.com for 24/7 Customer Support Live Chat. You may also call 801-434-8582.

As always, we are grateful to have you on board as a merchant with StoresOnline! See you next month!

Robert Schow

VP of Customer Relations
StoresOnline, Inc.




Tuesday, May 6, 2008

April 2008 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations
Happy Spring time! I hope all of you have had some time to enjoy some good weather and finally say good bye to your heavy coats and sweaters. This month we will be learning about building inbound links.

Link Building
Link building is the process of getting other sites to link back to your site. This is one of the biggest factors that plays into ranking high in search engines. Although link building takes a decent amount of time and effort initially, the payoff is well worth it. In most cases, these back links will stay in place permanently which means once it’s done, it’s done. Below we will discuss a few methods that can help you build more quality inbound links.

Method #1: Live Directories
This is one of the easiest and most effective ways of building links. Like with any other method, it does involve time but after submitting to a few directories, you will get a pattern down to make it a little easier as you continue submitting to more and more directories. Some live directories have a cost but there are literally thousands that are free. Review the Merchant Services tutorial called “Submitting to Live Directories” found in the section called “Getting Traffic (visitors) – Basic”

Method #2: Manual Link Exchanges
Link exchanges, or link swapping, is an industry standard way of building incoming links. Very simply, you agree to link to site XYZ and site XYZ agrees to link to you.

It may be helpful to use link management software to organize your links and to ensure that all of your link partners continue linking to you. One option would be SolvoLink, which you can download for free at http://www.free-link-exchange-software.com. StoresOnline Pro users can take advantage of the built in link monitoring tool which helps organize and monitor your reciprocal links.

To start obtaining links manually, you will need to find webmasters with sites related to yours that want to swap links. Here are a few free tools that you can use to locate other webmasters to exchange links with:

• http://value-exchange.sitesell.com
• http://www.linkalizer.com
• http://www.addurldirectory.com

Method #3: Articles
Writing a theme specific article is an excellent way of getting free, high-quality links pointing back to your site. Here's how it works: You write an informative article sharing your expertise in an area. Include a signature in your article that includes links to your site. Then submit it to various article distribution directories. Other webmasters will use your article as content for their site which would include links back to your site.

To get a list of directories that you can submit your articles to, go to http://www.internetsuccesskey.com/submit-article.html.

We are happy to announce that you can now get your logo designed directly through us. We are pleased to offer this new service to you in addition to our other services.
We want to help you attract the right customers for your business. First and foremost, your logo should look great and serve a functional purpose. A quality logo design should be distinctive, polished and memorable.

Average Competitor's Basic Package: $300 - $600
StoresOnline Logo's Basic Package: $185

Our designers are some of the industry's best! Giving you a quality logo is the most important thing to us. We will provide you with a variety of fresh, unique logo concepts, customized specifically for your business needs, while communicating with you throughout the process.
Example Logos: Let our work speak for itself.

StoresOnlineLogo.com - Get Your Logo Started Now!

New StoresOnline Pro Features
New Design: Two new Store Builder designs, Cologne and Nouveau,are now available in StoresOnline Pro. Check them out by clicking on the Site tab in the Pro Store Builder.

New Warehouses: New warehouses continue to be integrated for StoresOnline Platinum users. The newest one is called Movies 4 Wholesale. They offer new and used movies (DVD & VHS), CD's, and games (PC & console).

Default Categories: You can now turn on and off the default category using the Set Default and Remove Default buttons. Selecting a Default Category can save you time while adding new products to your website. For example, if you know that the next several products that you add are going to be in your “Summer Collection” category, select that as the default category. As you add these products, you won’t need to manually assign each product to the “Summer Collection” category, it will be done automatically. Then, when you start adding products that belong in another category, you can switch the default category to that one. If you are adding a variety of products that are all in different categories, then you might want to click the Remove Default button so that you can assign them to their correct category one by one.

New Tutorials
Social Media Marketing (SMM) is becoming more and more prominent as a new marketing channel online.

One of the many social networks is Facebook. For information on how you can utilize Facebook as part of your overall marketing strategy, check out the new tutorial called “Social Media Strategies: Facebook” found in the “Getting Traffic (visitors) – Basic” section of Merchant Services.

The newest Google Adwords tutorial is now available as well. Look for “Keyword Matching Options” found in the “Google Adwords” section of Merchant Services.

Introducing the Avail 24/7 Communication System from StoresOnline. Make Your Small Business Look, Sound, and Feel Like a Big Business! Get your own Toll Free Number now by calling customer support at 801-434-8582. Manage your account online and view your voicemail, email and faxes in one location.

Avail247.com - The Communication Solution System for Entrpreneurs

Featured Testimonial
"My supplier is pretty happy with the amount of sales I'm bringing to them through the website...Every time they pull up my account, they always seem to be surprised at the amount of sales I'm doing."
David Brown
www.thetapestryshop.com

Our customer service and programming departments are committed to providing the best possible service to our merchants by listening and responding to their needs. If you have any questions, comments, or suggestions for our customer service department, you may visit us at www.myquickresponse.com for 24/7 Customer Support Live Chat. You may also call 801-434-8582 Monday - Friday 6:00am - 7:00 pm MST..

As always, we are grateful to have you on board as a merchant with StoresOnline! See you next month!

Robert Schow
VP of Customer Relations
StoresOnline, Inc.

Other StoresOnline Links

Avail247.com

BuyStoresonlinePro.com

ImergentInc.com

MyCorporateBrochure.com

MyQuickDevelopment.com

StoresOnline Press Release Blog

StoresOnline.com

StoresOnlineCustomerDevelopment.com

StoresOnlineDomestic.com

StoresOnlineExpress.com

StoresOnlineHelp.com

StoresOnlineInc.com

StoresOnlineMerchant.com

StoresOnlinePro.com

StoresOnlineQuickSite.com

StoresOnlineResources.com

StoresOnlineSite.com

StoresOnlineSuccess.com

StoresOnlineSupport.com

StoresOnlineTutorial.com

StoresOnlineUSA.com

StoresOnlineWebsite.com

StoresOnlineWorldwide.com





Monday, March 31, 2008

March 2008 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

Important Note: The Keyword Analysis Tool has been changed. To use the new version, log into one of your StoresOnline Pro websites and click on the Pages tab. Edit your Home page and click the Analyze button. Select Keyword Analysis from the Tool drop down menu. Enter the keyword or keyword phrase that you want to analyze in the field provided and click the Run button. Additional features and functionality will be added to this tool in the near future.

Website Real Estate
This month we will discuss some very important tips about the Real-estate on your website and how you can better use different areas to help convert visitors into customers.

One of the Prime Real-estate areas of your website is your Header. The content included in your header is importannt because it is usually the first thing that a visitor sees and it will appear at the top of every page on your website. You want your visitors to be able to see at a glance who you are and what you offer. Other important things to include are credit card logos for the payments you accept, a phone number if you accept phone orders and any other short tag lines to make your customers feel comfortable ordering from you. An example from
http://www.wheatgrasskits.com/

  • Over 10 years in business

  • #1 Wheatgrass Destination Online

  • Over 45,000 Happy customers

Your home page is your window display for your website to draw customers into your store. This is often the first page your customers will see. Make sure that you are giving your customers a reason to purchase from your site. The opening paragraph on your home page should be roughly 25 to 30 words and should leave no question as to what your site offers. Use the 15 second rule to explain what you are selling and what the benefits are for purchasing from you. Below is the opening paragraph from the home page of http://www.wheatgrasskits.com/.

Grow your own wheatgrass, barleygrass, sunflower greens, sprouts or herbs for pennies a day! WheatgrassKits.com offers you nature's most perfect living foods.

If you offer something like free shipping for orders over a certain amount, make that clear and visible in the openeing paragraph, the header, or both. If you are highlighting a specific product or category page from the text on your home page, be sure to create text links from the paragraph to the appropriate page.

When a customer comes to your website, they know that your goal is to sell them your products. Don't be afraid to do exactly that.

Some of the other key pages on your website are the About Us, Privacy Policy, Contact Us, and Frequently Asked Questions pages. When you receive a call or email from a customer with questions that might be common to other customer, add their question with the corresponding answer to your FAQs page.

For additional information on this topic, take some time to re-visit the Dialing In Your Website Tutorial found in the Initial Website & Product Research section of Merchant Services.

New StoresOnline Pro Features



New Warehouses/Drop Shippers:


11 new dropshippers have been added to the warehouses section under the Products tab. This will offer you a larger variety of drop shipping. Many of these new drop shippers have no activation fees or monthly fees.

Receipt Page Content in PRO: There are now 2 areas of your order form receipt that you can add content to. One is content that is displayed on your confirmation page and the printable PDF version of your receipt that your customer gets when they complete an order. The other is an advanced section used to add code such as Google adWords conversion tracking. To add and edit this content, go to the Pages tab, then click on the Forms tab, edit your order form and then click on the Receipt tab.

New Design: The new design Bistro has been finished and is available for use.

Wish List: A new feature in StoresOnline Pro is the Wish List. The Wish List allows your customer to compile an order that you may not be ready to place that day but it will save it for when they come back to complete it.

New Tutorial - Basic Computer Skills: This tutorial is intended for StoresOnline merchants that are in need of some instruction in basic computer skills. It is divided into two parts; basic desktop computer skills and basic internet computer skills. To watch this video tutorial, go to the Other/Misc section in Merchant Services and click on the Computer Basics link.



Introducing the Avail 24/7 Communication System from StoresOnline. Make Your Small Business Look, Sound, and Feel Like a Big Business! Get your own Toll Free Number now by calling customer support at 801-434-8582. Manage your account online and view your voicemail, email and faxes in one location.



iMergent Inc., parent company of Storesonline, launched our mortgage and financial services division November 17, 2007 under a Federal Bank Charter. This new division will continue the tradition of outstanding customer service and innovation that you have come to depend on from Storesonline. The timing is great as fixed rates are near historic lows—15 Year fixed rate is available today of 4.875%!! iMergent Financial Services is currently able to provide residential and commercial real estate lending, credit enhancement services, and equipment leasing. Make sure to check out future additions of the newsletter for more details on each of these exciting new services.

Product Spotlight:
There is a mortgage revolution going on with the Mortgage Accelerator. With the recent lowering of interest rates from the Fed, the rates on this mortgage product are incredible. You can lock in on a rate today as low as 3.87%. The best part about this program is the Mortgage Acceleration component which literally could enable you to pay off your home in 1/3 to ½ the time with virtually no change to your daily spending habits. Please contact us for a FREE, NO OBLIGATION consultation to how this program works. We also are sponsoring a webinar on Wednesday, March 19th at 4 PM PST, 5 PM MST, 6 PM CST, or 7 PM EST. Call in info is:

https://www1.gotomeeting.com/join/464599721

Conference Call: (605) 990-0010, access code 464-599-721

Meeting ID: 464-599-721



Stores Online now offers additional value added shipping services through
Atto Solutions using DHL Express.


Now you can get your products shipped fast, reliably and cost effectively through DHL. All you have to do is select the DHL shipment option and in a few clicks you can have your shipment on the way. If you choose the NAS (Next Afternoon Service) through an exclusive arrangement with Stores Online you can get your package via this air service for just a few pennies more than you would spend on the ground shipment option.

For more than 35 years, DHL has built the world's premier global delivery network by trailblazing express shipping in one country after another. Over 220 countries and territories later, DHL is the global market leader of the international express and logistics industry. DHL specializes in providing customers with innovative and customized transportation solutions from a single source.


Featured Testimonial



"I had about 20 years of retailing...and I’ve seen a lot of people that have no retail experience at all, and they were doing it. If they can do it, you know, I should have a little edge."

Paul and Sharron Savoie

http://www.petfenceworld.com/
http://www.protechcarcovers.com/
Click Here to read their story >>


Our customer service and programming departments are committed to providing the best possible service to our merchants by listening and responding to their needs. If you have any questions, comments, or suggestions for our customer service department, you may visit us at www.myquickresponse.com for 24/7 Customer Support Live Chat. You may also call 801-434-8582.

As always, we are grateful to have you on board as a merchant with StoresOnline! See you next month!

Robert Schow
VP of Customer Relations
StoresOnline, Inc.



Monday, February 18, 2008

February 2008 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

Now that we are in the second month of 2008, I hope you have started putting your goals to the test and are reaping the rewards of doing so. Last month we went over adding credibility to your site by using Testimonials. This month we will touch on some suggestions for Marketing Offline.

Marketing Offline
Customer acquisition, the process of gaining new customers, can be an ongoing saga for business owners. In a business, customer acquisition is more important than buying office furniture, designing business cards, purchasing computer systems and son on.

To make a profit and stay in business, business owner need a reliable way to get more customers in the door that are willing to spend money. One of the best ways to acquire more customers is through a direct response marketing system with the capability of carefully tracking and accounting for the source of the traffic. This simply means that whatever method a business owner chooses to seek out new customers, there should be a built-in way of tracking the response in order to know where the customer came from.

You must tell your potential customers where they can find you and give them a compelling reason for doing business with you. All marketing practices can be boiled down to this one thought. It sounds so simple when you think about it, but this is one of the major stumbling blocks to a successful business. The owner thinks potential customers will spend time and energy searching out a company to do business with. This is simply not the case.

Most potential customers will only shop at places they already know about. If they do not know how to find you, they will not come to you to buy anything. You must find a way to tell potential customers where your business can be found.

You can accomplish this by following a few of these basic steps:

1. Distribute a press release detailing the latest breakthrough in your business field, available only at your place of business. Include a special telephone number for customers to call for more information.

2. Place an ad in your local yellow pages publication. It doesn't have to be huge, elaborate, or expensive. Something modest and consistent will do. Readers become comfortable with ads they have seen before. After your ad runs a few times, you will be surprised how many people begin to feel they can trust giving your ad a try. Additionally, it can be quite an added attraction to couple your local ad with such things as special discount offers in the ad.

3. Send everyone in your zip code a postcard announcing a sale at your place of business. Have them bring in the postcard to receive the discounted price.

4. Become the local expert in your business field by being interviewed on the radio. Include a special phone number for customers to call during the broadcast to get more information.

5. Give a speech at the Chamber of Commerce. Hand out problem solving brochures with your address, phone number and a special code number for customers to use to get a discount.

Many business owners regard marketing only as a necessary evil. They would rather concentrate on their core business activities. But when they use these simple methods to harness the powerful secret to getting more customers, they can eliminate the pain of marketing. Their businesses will then be truly successful in bringing in more customers, more money, and more profits.

New Software Features
Product Reviews: StoresOnline Pro sites now has a Product Review feature that allows visitors to rate and review their products. This feature can be enabled by navigating to the Site menu, then going to the Options tab and clicking the checkbox next to "Show Product Reviews". Below a product will appear a list of reviews as well as a review form that can be filled out and submitted. You can approve, reject and delete submitted reviews.



Introducing the Avail 24/7 Communication System from StoresOnline. Make Your Small Business Look, Sound, and Feel Like a Big Business! Get your own toll free number now by calling customer support at 801-434-8582. Manage your account online and view your voicemail, email and faxes in one location.

iMergent Inc., parent company of Storesonline, launched our mortgage and financial services division November 17, 2007 under a Federal Bank Charter. This new division will continue the tradition of outstanding customer service and innovation that you have come to depend on from Storesonline. The timing is great as fixed rates are near historic lows—15 Year fixed rate is available today of 4.875%!! iMergent Financial Services is currently able to provide residential and commercial real estate lending, credit enhancement services, and equipment leasing. Make sure to check out future additions of the newsletter for more details on each of these exciting new services.

Product Spotlight: What is a 700 FICO worth to you? Whether you are applying for a job, renting an apartment, buying or leasing a vehicle, or applying for a credit card, YOU ARE PART OF THE CREDIT MACHINE. Especially amidst the nations CREDIT CRUNCH, credit scores are as important as ever. 79% of all credit reports contain an error of some kind with 25% of these errors being serious enough to result in the denial of credit. We offer:

  • A quality educational program aimed at helping you raise your FICO scores

  • A Member Service Center with qualified staff to assist you with your credit needs

  • Free credit report and interactive credit score monitoring

  • Free auditing and verification of items you believe to be incorrect, erroneous, or otherwise unverifiable

  • A monthly newsletter to educate you on the “credit machine”

Our financial specialists are standing by to help you with any of your financial needs.

Call: 866.918.8866 OR Email:
contact@imergentfinancialservices.com

Featured Testimonial



"It was the tools, the marketing tools, that make the difference. And StoresOnline exhibited all of the marketing tools that I needed."

Karla with a K

www.proclubgear.com

Click Here to read Karla's story >>

Best of luck in all your endeavors this new year and we'll see you next month.

Robert Schow
VP of Customer Relations
StoresOnline, Inc


Wednesday, January 16, 2008

January 2008 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

We finally made it through the Holidays and are slowly getting back to our routines. We now can start the New Year by setting some goals for our businesses. One of these would be refreshing and updating your website. We start off this New Year with the value of customer testimonials.

Testimonials
Customer testimonials are a great compliment to your company, and a very effective marketing tool. Suitable for everything from direct mail to press releases to website flash animation, remember these tips for getting the most from your testimonials.

Keep It Real
Always use actual testimonials from your customers. According to author Robert W. Bly, "Even the most skilled copywriter can rarely make up a testimonial that can match the sincerity and credibility of genuine words of praise from a real customer or client." Cite your source with name, company and city but don't list confidential or specific contact information.

The Magic Word
Always ask your client's permission to use their testimonial and try to get a general release so you can use it repeatedly in a variety of venues. Thank your client for their cooperation and let them know how much their comments help your business.

Short Is Not Always Sweet
Avoid paraphrased sound bites that look more like clever editing jobs. Instead, use full quotes about specific services, solutions or products your company provided.

Archive
You may want to start a testimonial database and/or file so that your comments are close at hand, especially if some of your customers have agreed to act as references. A database will also help track testimonial usage. If a testimonial or reference leads to new business, you'll want to show your appreciation to the client who helped land the lead.

New Software Features
Product Reviews
You can now have visitors rate and review products they have purchased from your site. This feature can be enabled by navigating to the Site menu, then to the Options tab and clicking the checkbox next to the "Show Product Reviews". Below a product will appear a list of reviews as well as a review form that can be filled out and submitted. You can approve, reject and delete submitted reviews. For more detailed information on this feature please see the help tab.


iMergent Inc., parent company of Storesonline, launched our mortgage and financial services division November 17, 2007 under a Federal Bank Charter. This new division will continue the tradition of outstanding customer service and innovation that you have come to depend on from Storesonline. The timing is great as fixed rates are near historic lows—15 Year fixed rate is available today of 4.875%!! iMergent Financial Services is currently able to provide residential and commercial real estate lending, credit enhancement services, and equipment leasing. Make sure to check out future additions of the newsletter for more details on each of these exciting new services.

Product Spotlight:
What is a 700 FICO worth to you? Whether you are applying for a job, renting an apartment, buying or leasing a vehicle, or applying for a credit card, YOU ARE PART OF THE CREDIT MACHINE. Especially amidst the nations CREDIT CRUNCH, credit scores are as important as ever. 79% of all credit reports contain an error of some kind with 25% of these errors being serious enough to result in the denial of credit. We offer:

  • A quality educational program aimed at helping you raise your FICO scores

  • A Member Service Center with qualified staff to assist you with your credit needs

  • Free credit report and interactive credit score monitoring

  • Free auditing and verification of items you believe to be incorrect, erroneous, or otherwise unverifiable

  • A monthly newsletter to educate you on the “credit machine”

Our financial specialists are standing by to help you with any of your financial needs.

Call: 866.918.8866 OR Email:
contact@imergentfinancialservices.com


Featured Testimonial



"With StoresOnline, you have an original outlay, but after that, basically, you have everything at your fingertips...the information is there. You just follow it step-by-step."


Lee and Sue Harper
www.thetexastamalewarehouse.com
Click Here to read their story >>

Best of luck in all your endeavors this new year and we'll see you next month.

Robert Schow
VP of Customer Relations
StoresOnline, Inc



Wednesday, December 19, 2007

December 2007 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

We would like to first Thank You for another great year. We have been able to progress as a company and importantly make great improvements and upgrades to our software.

The end of the Year has come and I am sure we are all busy with filling orders and shipping them out. This is also the time that we spend with a lot of families and friends.


2007 Accomplishments

  • SSPA Star Award – We were awarded the SSPA Star Award for Services Excellence in Consumer Support. Read more here.

  • We were able to add several functions and updates to our software. Please see Technology Blogs.

  • We have expanded our Merchant Services with more articles and marketing tutorials. Please refer to Merchant Services.


Important Dates

Christmas Holidays 2007: There will be no phone support available. We will be closed December 24th and 25th ALL DAY!


New Years:
There will be no phone support available. We will be closed ONLY on the 1st. We will remain open December 31, 2007 and January 2, 2007.

Programming Extravaganza
One More Week for the $99.00 Website Programming Offer!
Click here for details.



iMergent Inc., parent company of Storesonline, is pleased to announce a new array of financial products being offered to our merchants through iMergent Financial Services. This new division will continue the tradition of outstanding customer service and innovation that you have come to depend on from Storesonline. iMergent Financial Services is currently able to provide residential and commercial real estate lending, credit enhancement services, and equipment leasing. Make sure to check out future additions of the newsletter for more details on each of these exciting new services.

Product Spotlight: Why should you get your commercial equipment lease with iMergent Financial Services? We can issue approvals in as little as 24 hours, over 90% of our applications are approved, we offer a variety of flexible financing programs with competitive rates, we finance almost ALL types of equipment, and we can handle A to C credit. So free up cash flow and make your business accounting more simple. Our financing specialists will help you to acquire the best equipment financing option that offers you the most benefits. There is no cost or obligation to apply, so call or email us today.

Call: 866.918.8866 OR Email:
contact@imergentfinancialservices.com


Updated Software Features

Categories: Now if there is no Category Start Page selected it will no longer graft the category tree into the site map.

Dividing Lines: Before you were able to add or remove the dividing lines from a product list displayed in the center or bottom. The dividing lines were not displayed on the left or right even if this option was checked. This option will now work for the left and right sides as well as center and bottom. This is enabled by default, so most product lists in the right and left column in your licenses will display dividing lines; however, you can edit that component and click off the dividing lines option to disable them.

Surveys: You can now add surveys to your web site. This new feature can be found by navigating to the Pages menu and then clicking on the Surveys tab.

Sorting: Your customers can now view your product categories and lists in the order they would like. You will find this option once you add a category or product list element to your page.


12 Days of Christmas Safety
‘Tis the Season to be Careful

On the first day of Christmas… Keyword Navigation
Using keyword navigation by setting links throughout the text or ad copy you create for emotional response (as noted above) is very effective in driving potential customers further into your site and onto product pages where they can place orders. Consider making keywords and phrases used throughout your ad copy and other text into clickable links that link to a page or product in your site that each keyword or phrase refers to.

On the second day of Christmas… Check your Meta
To set up a meta title for a page, start with your pages tab, select the page you want to edit, open the page for editing, look for the "Edit" tab on the right hand side and click it. Then look for the "Meta Title" box and type in your title info.

For Meta description and keywords, select the "Meta" tab on the right hand side, click it, and add a Meta element for description and another for keywords

On the third day of Christmas… Unique Selling Points/Proposition
A USP (Unique Selling Point) is a subtle line or phrase that draws focus to a beneficial aspect of your product or service. A USP is advertised in such a way that it implies you are somehow different from your competitors without actually specifically saying you are different. For example, a recent advertising campaign for Sprint PCS used a USP that focused on the aspect of their network being “all digital”. It seemed to imply that they were the only company that offered mobile phone service on an all-digital network; yet there were other mobile phone service providers that were also set up on all digital networks.

On the fourth day of Christmas… Contact Info/Having an 800 number
It's often a good idea to designate a small space somewhere near the top of your page and at the bottom that lists a phone number customers can call to make inquiries and/or an e-mail visitors may use to contact you. An 800 number is suggested but any customer service number and other contact info listed near the top of the page can increase the credibility of your site and trust with potential customers.

On the fifth day of Christmas… Page list/Link in Footer
Adding a simple page list for all of your top level pages horizontally in the footer of your site provides visitors and customers more convenience to navigate to another page after reading through the bottom of the current page without having to scroll back up to the main navigation menu for your site near the top of the page.

On the sixth day of Christmas… Promotional Info
A largely overlooked technique for making your site more marketable is putting informational content on your site to accompany the product or service you provide. Informational content can be an article that relates to the industry or market your product or service fits with. Informational content increases the profile of your site for relevancy-based search engines. While articles and tutorials posted on your site may be longer than your standard ad copy, if properly optimized with a proper meta title, description, and keywords, informational pages can have a dramatic effect upon search engine rankings.

For more info on ideas and guidelines for setting up informational content to aid you in promoting the site, please refer to pages 42-46 of the “Dialing In Your Website” manual, which can be downloaded from Merchant Services.

On the seventh day of Christmas – Secure Site
It is good to have some sort of logo or icon that re-enforces the notion that your site is secure. Many merchants just use a nice looking icon or create their own icon or image that symbolizes the security of their site. Ultimately, the test of security for any site page used to capture info is to look for a little yellow lock icon in the bottom of the browser window and also look for an 's' following 'http' on the page's URL in the address bar of your browser. You may also want to use a line of text that emphasizes the security of your site, for example "100% Secure Shopping!” and make it stand out.

On the eighth day of Christmas… Blog (This is also very important during the busiest shopping season)
Consider creating a blog (you can set one up at www.blogger.com). If you can commit some time every so often to write in a personal blog, it can help increase relevancy and give search engines more links to index to your site. Keep the information you write relevant to your site and provide a link to it from your site as well as links back to your site from within your blog. Remember, a blog is different from a discussion board in that a blog is like an online journal or diary that only you would add info to.

*Note – If your site is built with StoresOnline Pro, then you may add a forum to your site to serve as a blog. A forum can be set up to be like a discussion board where anyone can contribute content to it, or it can be set up to serve as a blog (where you are the only one that contributes content to it).

On the ninth day of Christmas… Positive Benefits
Near the top of your page, you may consider listing positive benefits, such as a bulleted list of reasons why your products, business, and website will satisfy your customers. .

On the tenth day of Christmas… Testimonials
If you have any friends or know of anyone who's had a positive experience with your product or your site; request them to write up a brief testimonial for you to post on your site. This will also increase the credibility of your product, and thus your site.

On the eleventh day of Christmas… Viral Marketing
An example of this would be to have an “Email a friend” element on all pages that you would be happy to have customers refer their friends to. The more information you have on your site that would be of interest to those you are marketing to, the more likely they will want to refer other friends and acquaintances they may have that would share their interest.

On the twelve day of Christmas… Newsletters (Extremely important during ANY holiday season)
This could be critical in retaining customers. Most major sites on the internet today offer newsletters and the opportunity for new site visitors and/or customers to sign up for it. By adding a place to register for a newsletter and encouraging visitors and customers to subscribe to it, you will be able to secure customer names and e-mails, and then advertise certain specials and items through each newsletter, as well as providing useful and valuable tips, and information relating to the hobby or activity your products support.


Our customer service and programming departments are committed to providing the best possible service to our merchants by listening and responding to their needs. If you have any questions, comments, or suggestions for our customer service department, you may visit us at www.myquickresponse.com for 24/7 Customer Support Live Chat.
You may also call 801-434-8582.

As always, we are grateful to have you on board as a merchant with StoresOnline!




Friday, December 14, 2007

November 2007 StoresOnline Merchant Newsletter

Greetings from Robert Schow, VP of Customer Relations

Last month we went over different ways you can use various promotional strategies to help accommodate your customers during this Holiday Season. This month we will be touching on a few different ways you can use major search engines to help you accomplish your marketing goals.

Thought for the Month
This month will be the beginning of the busiest shopping time of the Year! This is a great time to gear up on your marketing skills and start driving in the traffic.

We will be discussing the 3 major search engines.

Google
G
oogle offers a variety of marketing techniques and tools to suit your budget. One tool that we highly recommend is Google AdWords. There are 3 things you can accomplish with this

  1. Your target will be reached. You can advertise to people who search on Google. This way your AdWords campaign can target new audiences.

  2. You will have greater control. You would be able to edit your ad and adjust it to your budget until you get the results that you want. You can also restrict it to specific languages and geographic locations.

  3. You get measurable value. You do not have a binding contract that will hold you to a minimum spending requirement and/or time commitment. And with the cost-per-click option, you're only charged if people click on your ads. This means every dollar of your budget goes toward bringing new prospects to your website.

Yahoo
Yahoo also offers a variety of marketing products.

  1. Yahoo! Local - Local Listings are a great way to promote your business to customers looking for information in Yahoo! Local. Unlike Local Sponsored Search, which uses a pay-per-click payment model, Local Listings have 3 listing options; Basic (Free), Enhanced (Fee) and Featured (Fee). Visit http://listings.local.yahoo.com for more information.

  2. Yahoo! Search Submit - This enables you to submit up to 5 URLs per domain for inclusion in non-sponsored search results on Yahoo! and other portals such as AltaVista and AllTheWeb. Visit https://siteexplorer.search.yahoo.com/submit for more information.

  3. Yahoo! Search Marketing Product Submit - This will allow you to promote your products prominently in Yahoo! Shopping and appear in highly relevant areas across Yahoo!, giving you access to millions of motivated buyers. Pay for your performance Inclusion in Yahoo! Product Search and buyer's guide pages is based on a cost-per-click price that varies by product category. You pay only for leads directly to your site. Quickly and easily update product information and monitor performance. Visit http://searchmarketing.yahoo.com/shopsb/index.php for more information.

MSN Live
We have negotiated directly with Microsoft on your behalf to get you a $50 advertising credit with Microsoft's adCenter. When you establish an advertising account with them with a low $5.00 activation fee, you will receive a $50 advertising credit which goes towards clicks.

Go to startadcenter.com/storesonline and use promo code STORES07 during the setup process to receive your $50 credit. It's an awesome opportunity to spend just a little bit of money and gain valuable traffic. As you do, you will be better able to make the adjustments to your site and your marketing to maximize its effectiveness.


New Software Features

Custom Price Labels and Add to Cart text: This will allow you to customize the text used for your Add to Cart buttons and price labels. To access the custom labels ares, go to the Products tab and click on Price sets. Double click on your standard Price Set and the click the Labels tab.

Inventory Search/Pagination: Your inventory screen will have the ability to search by name or SKU. This will help with time out problems and will also benefit merchants that have thousands of products in inventory.

New Design: Check out the new design called Big Sky by going to the Site tab located in the Store Builder.

Allow Multiple Variation Ordering: This feature allows customers to buy quantities of multiple variations at once. For example, if you sell a product that comes in Small, Medium and Large, using this feature will add a quantity box next to each size. Now your customer can enter a separate quantity for each size and then click Add to Cart one time saving several back and forth clicks. To enable this feature on a specific product, you will need to be sure that the variation is being displayed as a list and then check the options box that says "Allow Multiple Variation Ordering"

DOBA Pro Memberships: The StoresOnlinePro platform now supports Doba Pro memberships. If you are a Doba Pro member, you will now be able to view products from all of the suppliers that you have access to.


Featured Merchant

"I finally got to the point where I wanted a change in my life. We wanted a business that would kind of express our passions...I love to photograph butterflies up close, you know, full frame. Now I can go do that just for fun without the stress of having to earn a living with my pictures."



Our customer service and programming departments are committed to providing the best possible service to our merchants by listening and responding to their needs. If you have any questions, comments, or suggestions for our customer service department, you may visit us at http://www.myquickresponse.com/ for 24/7 Customer Support Live Chat. You may also call 801-434-8582.

As always, we are grateful to have you on board as a merchant with StoresOnline!

Robert Schow
VP of Customer Relations
StoresOnline, Inc.